How Saas Business Can Use A Knowledge Base To Delight Customers
In a SaaS business, retention is just as necessary as gaining new customers, and most of the time, the best way to deliver satisfaction is to meet and exceed customer expectations. This is particularly important when it comes to communication and support. If a customer has taken the time to reach out, then you can bet it’s important to them, and so the issue needs to be dealt with ASAP....